State Farm® Insurance Agent Felicia Gilbert
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brendan Bywater
March 18, 2025
5
out of
5
rating by Brendan Bywater
"Felicia Gilbert was clear with me on all levels and made sure I got the most affordable insurance with the best coverage. It was quick and easy. I really appreciated it!"
We responded:
"Thank you for your five-star review! My State Farm team and I are happy to be your good neighbor! We are grateful to have the opportunity to serve you and all of your insurance needs for many years to come. Welcome to our State Farm Family! - Felicia Gilbert State Farm "
Johnny Moore
March 13, 2025
5
out of
5
rating by Johnny Moore
"They were pleasant and answered all my questions. It was an enjoyable experience. The ladies who work there are all 8's and 9's. I would know because I'm a 10!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had an enjoyable experience and that our team was able to assist you with all your questions. Your kind words about our staff truly mean a lot to us. We appreciate your feedback Johnny. - Felicia Gilbert State Farm Insurance"
Jennifer Lignoul
March 4, 2025
5
out of
5
rating by Jennifer Lignoul
"Felicia always reaches out to me and thanks me for my business"
We responded:
"We appreciate your five-star review! We are so excited to know you had a great experience with our State Farm office. We look forward to doing business with you for many years to come. Thank you for your business! - Felicia Gilbert State Farm Agent "
Michael Pratt
March 3, 2025
5
out of
5
rating by Michael Pratt
"The people there are very nice and helpful! Especially Heaven and Felicia!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. We are so grateful to have Heaven apart of the team! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Welcome to our State Farm Family!"
Linda S.
February 27, 2025
4
out of
5
rating by Linda S.
"Did a great job getting the information I needed to get my new home insured while keeping State Farm!"
We responded:
"Linda, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us and that we could assist you in getting your new home insured while staying with Felicia Gilbert State Farm. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We would love the opportunity to get your four-star review to a five-star review! Congratulations on your new home!"
Ollie Krummenacher
February 25, 2025
5
out of
5
rating by Ollie Krummenacher
"Felicia helped me with a tricky transfer for my car insurance when I moved states. The process was frustrating and unclear as they recently changed their policy around transfers, but as soon as she got on the phone, the process went so much more smoothly."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Welcome to our State Farm Family! "
Ken Vlach
February 21, 2025
5
out of
5
rating by Ken Vlach
"Very personable and worked quickly to allow me to get on with life 😉"
We responded:
"We’re honored by your positive feedback! Thank you so much for your five-star review! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know. Welcome to our State Farm Family!"
Brittany Kielty
February 19, 2025
5
out of
5
rating by Brittany Kielty
"Felicia is always kind and ready to help anytime we need it. She’s been wonderful!"
We responded:
"Thank you for reviewing our State Farm office! Your five-star review means so much to us! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. If you need anything at all please feel free to reach out to us here at the office. - Felicia Gilbert State Farm Agency "
George
February 18, 2025
5
out of
5
rating by George
"Felicia and her people are the best!!!"
We responded:
"We appreciate your five-star review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Riffs Ohearne
February 9, 2025
5
out of
5
rating by Riffs Ohearne
"This is very helpful, and has definitely saved me money on auto and renters insurance. Thank you Felicia Gilbert, and Heaven Hearne."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are so happy to have Heaven and grateful for her to be on our team. Welcome to our State Farm Family! "
Jill Jones (IHYT)
February 8, 2025
4
out of
5
rating by Jill Jones (IHYT)
"Felicia does a good job!"
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If there is anything we can do to get that 4 star review to a 5 star review, please let us know! "
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February 7, 2025
5
out of
5
rating by Shsjisnwneido Hshdieiendbkd
"Felecia is wonderful. She answered any questions I had and pointed out some things I didn’t think of. Felecia and her office staff are helpful and made switching insurance easy."
We responded:
"Thank you so much for your 5 star review! We appreciate the opportunity to serve you and make sure all of your insurance needs are met. Welcome to our State Farm Family! "
Thomas Jackson
February 6, 2025
2
out of
5
rating by Thomas Jackson
"Felicia and her staff are very nice to work with, however I have more of an issue with State Farm as a whole. I have been insured with State Farm for over 37 years and up until the last few years they were pretty good. Over the last 4 or 5 years though they keep raising my rates to the point it is becoming a hardship on us. My wife and I are Seniors and with the many years we have been with them you would think they would treat us better by giving us affordable rates. My truck is very old and and we only really have a newer SUV (2018) but their rates are very high to where we cant afford it. They should take better care of their long time customers."
We responded:
"Thomas, thank you for taking the time to share your thoughts and experiences. We truly appreciate your kind words about Felicia and our team. It’s always our goal to provide excellent service to our clients. We understand your frustrations regarding rising rates, especially as a long-time customer of State Farm. While we strive to provide the best coverage and service, we recognize that insurance costs can be a significant concern, particularly for seniors on a fixed income. We encourage you to reach out to us directly so we can discuss your specific situation further. If shopping other companies is something you find yourself doing, please reach out so we can answer any questions you have. We do not want to lose you but also understand that making decisions based on premium rates is something you may have to do. Your loyalty over the years is important to us, and we want to ensure you feel valued as a customer. Thank you once again for your feedback, and we hope to assist you in finding a solution that works for you. Felicia Gilbert State Farm Agency "
Jim Hesse
February 3, 2025
5
out of
5
rating by Jim Hesse
"Felicia and her team were great when my vehicle was damaged in recent storms. Helped me get the truck assessed and into the shop right away. Just got it back today and it looks great. Thanks!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Your five-star review means a lot to us! We are so glad to have you apart of our State Farm Family! "
Sarah Golab
January 30, 2025
5
out of
5
rating by Sarah Golab
"I am a busy, single woman with two jobs. I barely have enough time to eat, let alone meet my agent, but Felicia Gilbert has been wonderful about that. Setting time aside to meet or speak with her is not an option at times, but Felicia still keeps me updated on any changes. She also checks up with texts and emails to make sure I'm doing ok or asks if I need anything. Most agents don't give you the time of day or get upset when you won't schedule to meet them. Felicia has been amazing when it comes to that and I know when I finally need to file a claim, which I hopefully never have to, she'll be just as open and helpful to me as she would to those she sees on a regular basis. I'm so glad I made the switch."
We responded:
"Thank you for your five star review! We're delighted that Sky made the quoting process hassle-free and easy for you. Sky's polite attitude, patience, and thorough explanations were greatly appreciated. Your satisfaction is our top priority, and we're glad that Sky provided exceptional service. We're happy that you're now saving money with our great insurance company. Being local and working with our community means a lot to us and we will continue to provide excellent service to you daily. Thank you for choosing us, and we look forward to serving you in the future. - Felicia Gilbert State Farm Agent "
James Gidlund
January 28, 2025
5
out of
5
rating by James Gidlund
"Heaven and Felicia were great in helping me get home owner's insurance. They have the best rates around. Thank you so much guys!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Welcome to our State Farm Family! "
Leah Dyson
January 28, 2025
5
out of
5
rating by Leah Dyson
"I’m very happy with State Farm. I do wish my rates didn’t keep going up though. As a senior citizen with low income it is getting harder and harder to pay for all the things I need to pay for."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs and try to stay competitive as possible in the industry in regards to rates! Please don't hesitate to reach out if you need anything at all Leah! "
Larry Dellamano
January 28, 2025
5
out of
5
rating by Larry Dellamano
"They are very easy to work with."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Grateful to have you apart of the family Larry! "
Rita DonCarlos
January 27, 2025
5
out of
5
rating by Rita DonCarlos
"Always friendly and professional. Always ready to help with a problem or question. As cheap as any insurance out there for good coverage."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to have the privilege to provide you with coverage for all of your insurance needs. Welcome to our State Farm Family! "
Jessica Donaldson
January 27, 2025
5
out of
5
rating by Jessica Donaldson
"Felicia is the absolute best to work with she made the change from one company to another so quickly and easily, I highly recommend Felicia if you are in search of a new insurance company."
We responded:
"Thank you so much for your kind words! Welcome to our State Farm Family. We look forward to serving you for years to come! "
Robert Blair
January 27, 2025
5
out of
5
rating by Robert Blair
"Thank you Ida Cannon🥰"
We responded:
"Thank you, Ida for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Tyler Ponce
January 24, 2025
5
out of
5
rating by Tyler Ponce
"I had a great experience here! Heaven managed to save me money and get me better coverage on my auto and renters insurance."
We responded:
"Tyler, We are so happy we were able to save you money and provide you with better coverage, that is ALWAYS our goal! We are delighted to know you had a great experience with Heaven and are grateful to have her apart of our team. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Welcome to our State Farm Family! "
Megan Reid
January 24, 2025
5
out of
5
rating by Megan Reid
"My boyfriend and I have had a great experience here working with Heaven and Felecia! As first time home owners we had a lot of questions regarding insurance and they answered them all. Thanks again guys!"
We responded:
"Megan, We cannot thank you enough for the opportunity to ensure you and your family! We appreciate your five-star review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Welcome to our State Farm Family! "
Michelle Belt
January 24, 2025
5
out of
5
rating by Michelle Belt
"I am so happy to join the State farm team and my representative Skylar was amazing and walk me through everything I appreciate what she did thank you Skylar"
We responded:
"Thank you for your 5-star review! Sky and I are so happy to be your good neighbors! Welcome to our State Farm Family! "
Steven Bitney
January 23, 2025
5
out of
5
rating by Steven Bitney
"Miranda was extremely helpful getting my insurance needs covered."
We responded:
"Steven, thank you so much for your Five Star Review. We are so grateful for your positive feedback. We are so thankful to have Miranda on our team. Please don’t hesitate to reach out to us at the office if you need anything at all. Welcome to our State Farm Family! - Felicia Gilbert State Farm Agency "