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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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angela gueno

August 28, 2026

5  out of  5
rating by angela gueno
"She's there when you need her answer questions. And just a great agent, I do appreciate her."
We responded:
"Thank you so much for the five-star rating! We truly appreciate your support and are grateful for the opportunity to serve your insurance needs!"
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Gustavo Gratacós

August 26, 2026

5  out of  5
rating by Gustavo Gratacós
"Setting up insurance, modifying policies, etc. is really easy w this agent. Would recommend."
We responded:
"Thank you so much for the wonderful review and recommendation! ⭐ We’re so glad to hear that setting up and making changes to your insurance has been easy and hassle-free. Our team at Felicia Gilbert State Farm is always here to make insurance as simple as possible while ensuring you feel taken care of. We truly appreciate your trust in us and are grateful to have you as part of our State Farm family! ❤️"
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Michael Schwarzbach

August 21, 2026

5  out of  5
rating by Michael Schwarzbach
"Wonderful nice and polite and explained everything thoroughly"
We responded:
"Thank you so much for the wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re so glad you had a positive experience with our team and felt that everything was explained clearly and thoroughly. Providing friendly, knowledgeable service and making sure our customers feel confident in their coverage is always our goal! ❤️

We truly appreciate you choosing Felicia Gilbert State Farm and are grateful to have you as part of our State Farm family!"
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Sheryl Popek

August 21, 2026

5  out of  5
rating by Sheryl Popek
"Felicia and Julie were so helpful to me and my family. When I had my accident they helped calm me and talk me through the process. I am thankful for them."
We responded:
"Thank you so much for your kind words and 5-star review! ⭐⭐⭐⭐⭐ We’re so glad Felicia and Julie were able to be there for you and your family during such a stressful moment. Being someone you can call when the unexpected happens—and helping you feel supported and confident about what comes next—is incredibly important to our team.

Thank you for trusting Felicia Gilbert State Farm to take care of you and your family. We truly appreciate you and are grateful to have you as part of our State Farm family! ❤️"
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Dean Smith

August 21, 2026

5  out of  5
rating by Dean Smith
"Very polite and professional. Stated I didn't have much time and she fixed me rite up"
We responded:
"Thank you for your kind words! We're glad to hear that you found our service polite and professional, and that we could assist you quickly. We appreciate your feedback! Welcome to our State Farm Family! "
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Asia Jackson

August 20, 2026

5  out of  5
rating by Asia Jackson
"Just got my policy with State Farm and Miss Miranda helped me she was literally the best gave me a lot of knowledge and feedback on what’s best oh and the the quote that she gave me was literally the best split in half from what I am used to paying for full coverage my last insurance policy was actually very high and she helped me get a better price on auto’s insurance plus my renters insurance is much cheaper. Thank you so much Miranda I appreciate you I’m very satisfied🥰"
We responded:
"Thank you so much for this amazing 5-star review! ⭐⭐⭐⭐⭐ We’re so happy to hear that Miranda was able to make your experience such a great one! She truly takes pride in educating our customers, answering questions, and helping find coverage options that fit their needs and budget. It’s even better to hear that you were able to save on both your auto and renters insurance while feeling confident about your coverage! 🙌🥰 We’ll be sure to share your kind words with Miranda—she’ll love hearing them!
Thank you for choosing Felicia Gilbert State Farm. We’re excited to welcome you to our State Farm family and look forward to taking care of you for many years to come! ❤️
— Felicia Gilbert State Farm Team"
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Gabriella Robertson

August 20, 2026

5  out of  5
rating by Gabriella Robertson
"Destiny was so friendly and helpful throughout the entire process! She took the time to thoroughly explain everything and made sure I understood my coverage and options. I really appreciated her patience and willingness to answer all of my questions. I felt very taken care of and would highly recommend working with her!"
We responded:
"Thank you so much for the wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Destiny made your experience such a positive one. Taking the time to explain your coverage, answer your questions, and make sure you feel confident in your options is exactly the kind of service we strive to provide.

We truly appreciate you trusting Felicia Gilbert State Farm with your insurance needs and for recommending Destiny. We’re so happy to have you as part of our State Farm family! ❤️
Felicia Gilbert State Farm Team"
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Melissa Wesley

August 20, 2026

5  out of  5
rating by Melissa Wesley
"I had an exceptional experience working with Felicia Gilbert on my State Farm auto policy. Felicia was incredibly knowledgeable, responsive, and professional throughout the entire process, consistently going above and beyond to ensure I had the best coverage options to meet my needs.

Felicia’s personal attention and genuine commitment to providing an outstanding customer experience. It is truly refreshing to work with someone who combines such a high level of professionalism and expertise with genuine care for the people she serves.

I sincerely appreciate Felicia’s exceptional assistance and would highly recommend her to anyone looking for an auto insurance professional who is knowledgeable, trustworthy, attentive, and truly dedicated to her clients!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear Felicia provided such knowledgeable and professional service throughout the process. Helping our customers understand their options and find the coverage that best fits their needs is what we strive for every day. We truly appreciate your trust and support, and we're grateful for the opportunity to assist with your auto insurance needs!
"
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Sheah Thompson

August 18, 2026

1  out of  5
rating by Sheah Thompson
"Awful service, predatory tactics.

Felicia herself is quite condescending, and the slimiest kind of salesman. When explicitly told I would not be purchasing additional coverage when my rate increased, she repeatedly ignored that. Lied about a call to discuss my rate increase and why, but could not tell me as she didn’t actually have that information, she’d have to go to her underwriting team, she was just calling to sell me more.

When she eventually got the information she lied to me about having, she did not share it with me when requested.

When requested to cancel policy by my new insurance, I was still billed, had to dispute it.

Actively texting me as if I am a current client 3 months after I cancelled.

If I could give zero stars I would."
We responded:
"Thank you for sharing your concerns. I’m disappointed to read this review, as I do not believe it accurately reflects the intention behind our conversations or the way my team and I strive to serve our customers.

When discussing rate changes, part of my responsibility as an insurance professional is to review a customer’s overall coverage, explain available options, and make recommendations when appropriate. Providing those options is never intended to pressure anyone into purchasing additional coverage, and a customer is always free to decline.

Because insurance accounts contain private information, I will not discuss the specific details of your policy, billing, cancellation, or our communications publicly. However, I do take statements regarding dishonesty or misconduct very seriously, and I am confident in reviewing the documentation and communication history associated with your account.

You received communication after your policy ended to let you know about the dividend that State Farm is paying its customers if a policy was active in 2025.

I have built my agency around caring for our customers, educating them about their coverage, and being actively involved in the community we serve. While I understand that we may not have met your expectations, I respectfully disagree with several of the characterizations made in this review and would welcome the opportunity to address any legitimate unresolved concerns privately."
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Paige Briley

August 17, 2026

5  out of  5
rating by Paige Briley
"Great conversation while waiting on computer to load and new documents to process. Extremely kind, explained everything I didn’t understand."
We responded:
"Paige, I am so glad we were able to make sure you felt comfortable while handling your insurance needs. If you or the family need anything please do not hesitate to reach out. We appreciate your feedback! Thank you for your five star review!!"
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Pam Knight

August 13, 2026

5  out of  5
rating by Pam Knight
"I called to change my insurance to my new car. She was very good with answers,and let me know what my premiam will be till the end of the year."
We responded:
"Thank you for sharing your experience! We’re glad our team was able to quickly help update your insurance for your new car and clearly explain your premium through the end of the year. We appreciate you choosing our State Farm team and are always here to help!"
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Al Farend

August 11, 2026

5  out of  5
rating by Al Farend
"The most awesome team ever! we work with Miranda for our business insurance and it’s the most peace of mind and smoothest process ever!"
We responded:
"Thank you so much for the amazing review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Miranda has made your business insurance experience smooth and given you peace of mind. Protecting your business is important, and our team at Felicia Gilbert State Farm is grateful for the trust you’ve placed in us. We truly appreciate your support and look forward to continuing to be there for you and your business! ❤️"
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Reanee Richmond

August 10, 2026

5  out of  5
rating by Reanee Richmond
"Polite, courteous explained everything in great detail."
We responded:
"Thank you so much for the 5-star review! We’re glad to hear that our team was polite, courteous, and took the time to explain everything thoroughly. At Felicia Gilbert State Farm, we want our customers to feel informed and confident when making decisions about their insurance. We truly appreciate your trust and support and look forward to being here whenever you need us! ❤️"
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Allison Eldridge

August 8, 2026

5  out of  5
rating by Allison Eldridge
"Felicia is very friendly and knowledgeable. She made time to talk to me around my work hours, and answered all my questions!"
We responded:
"Allison we thank you so much for the opportunity to earn your business! I look forward to protecting you and your husband for many years to come! Thank you for your feedback."
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Ah'dyssey Carter

August 8, 2026

5  out of  5
rating by Ah'dyssey Carter
"This crew was super nice & friendly. I enjoyed it and will be back!"
We responded:
"Thank you so much for the 5-star review! We’re so happy to hear that you had such a positive experience with our team. 😊 Being friendly, welcoming, and helpful is what we’re all about at Felicia Gilbert State Farm. We truly appreciate your support and can’t wait to welcome you back! ❤️"
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Lattrice Bush

August 8, 2026

5  out of  5
rating by Lattrice Bush
"Love the back to school bash. Very organized and great atmosphere"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear you enjoyed our Back to School Bash and had a great time! 🎒📚 It means so much to the Felicia Gilbert State Farm team to be able to bring our community together and give back in a fun and positive way. Thank you for joining us and helping make the event so special. We can’t wait to see you at the next one! ❤️"
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clarissa simms

August 8, 2026

5  out of  5
rating by clarissa simms
"The absolute best! The time they took out to share information!"
We responded:
"Thank you so much for the wonderful 5-star review! We truly appreciate your kind words. Taking the time to answer questions, share helpful information, and make sure our customers feel confident in their coverage is so important to us. The Felicia Gilbert State Farm team is grateful for your trust and support, and we’re always here whenever you need us! ❤️"
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Elizabeth Small

August 8, 2026

5  out of  5
rating by Elizabeth Small
"Great people!! Awesome!!"
We responded:
"Thank you so much for the awesome 5-star review! We truly appreciate your kind words and support. Our team at Felicia Gilbert State Farm loves helping our customers and making every experience a great one. We’re grateful to have you as part of our State Farm family! ❤️"
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Courtney Gaines

August 8, 2026

5  out of  5
rating by Courtney Gaines
"Great customer service"
We responded:
"Thank you so much for the 5-star review! We’re happy to hear you had a great customer service experience with our team. At Felicia Gilbert State Farm, we truly appreciate your trust and support and look forward to continuing to be here for all your insurance needs!"
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Jacob Henderson

August 8, 2026

5  out of  5
rating by Jacob Henderson
"Such wonderful ladys"
We responded:
"Thank you so much for the 5-star review and your sweet words! We truly appreciate you taking the time to share your experience. Our team at Felicia Gilbert State Farm loves helping our customers and making every interaction a positive one. We’re grateful for your support and look forward to being here whenever you need us! ❤️"
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Timeshia bell

August 8, 2026

5  out of  5
rating by Timeshia bell
"Great school supplies"
We responded:
"Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your support and your trust in the Felicia Gilbert State Farm team. It’s our pleasure to be here for you and help with your insurance needs. We look forward to continuing to provide you with great service!"
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Emily Pierson

August 8, 2026

5  out of  5
rating by Emily Pierson
"Awesome place good insurance"
We responded:
"Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your support and your trust in the Felicia Gilbert State Farm team. It’s our pleasure to be here for you and help with your insurance needs. We look forward to continuing to provide you with great service!"
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Kelsey Williams

August 8, 2026

5  out of  5
rating by Kelsey Williams
"I'm so grateful to Kristie she went above and beyond to make sure our experience was easy. She coordinated with another office just to make sure we had all the correct coverage for our new home. I would definitely recommend this office and every agent there!!!!"
We responded:
"Thank you so much for allowing us to assist you in protecting yourself and your family! We value you. Welcome to State Farm!"
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MiShana Glover

August 8, 2026

5  out of  5
rating by MiShana Glover
"Thank you for all of your help!!!"
We responded:
"Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your support and your trust in the Felicia Gilbert State Farm team. It’s our pleasure to be here for you and help with your insurance needs. We look forward to continuing to provide you with great service!"
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Rachel Newsome

August 6, 2026

5  out of  5
rating by Rachel Newsome
"Had a wonderfully professional conversation with Destiny & Felicia! I am very comfortable with their knowledge & trust their judgement on what best fits my insurance needs. My parents have been with them for years!"
We responded:
"Thank you so much for your kind words! It was truly a pleasure speaking with you, and Destiny and I are so glad you felt comfortable and confident in our recommendations. Knowing that your parents have trusted our office for years makes it even more meaningful to have the opportunity to help you with your insurance needs as well. We’re grateful for your family’s continued trust in the Felicia Gilbert State Farm team and look forward to being here for you for many years to come!"