State Farm® Insurance Agent Felicia Gilbert
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Liz Vallejo
October 31, 2024
5
out of
5
rating by Liz Vallejo
"Sky is the best she answered all my question help me out with all the needs of my homeowners car insurance it just worked out so well for me I am so blessed. Thank you sky"
We responded:
"Liz, Thank you so much for your kind words! We're thrilled to hear that Sky was able to assist you with your homeowners and car insurance needs. It’s wonderful to know you had such a positive experience. If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re here to help! - Felicia Gilbert State Farm Insurance "
Braydin Silva
October 11, 2024
5
out of
5
rating by Braydin Silva
"Toook care of my insurance needs"
We responded:
"Thank you so much for your Five Star Review! We appreciate your feed back and look forward to serving your insurance needs for many years to come! Welcome to our State Farm Family! "
lillian om
September 25, 2024
1
out of
5
rating by lillian om
"If you want an agent that never answers the phone and doesn’t let you know your policy has been canceled or why, Felicia Gilbert is a great office! Didn’t even find out by her calling either, checked the mobile app and the policy wasn’t there, no warning or anything! so that’s fun :) apparently her employees like to ignore the multiple alerts from under writing that the policy will cancel if they don’t get the info they need. Received absolutely zero warning stating his policy is going to cancel if we do not submit the information Underwriting requested. -Also to add; I used to work for State Farm and I am fully aware of the ample amount of time and warnings underwriting sends to the agents office prior to canceling a policy. I really don’t know how they fumbled at least 2-3 times (they send MULTIPLE notices) and just let the policy cancel with out notice. UPDATE: I finally got ahold of someone in the office today after calling 4 times, her name was Sky. She didn’t have a great understanding of the issue because she was a stand in office manager. Anyhow, she let me know she’s been working for statefarm for 15 YEARS. Here was the issue: statefarm said the drivers license was in suspended status and needed a new license number and failed to tell us if we don’t submit it by XX date, the policy will be cancelled. So, I called and spoke with Sky. She said she was going to contact underwriting and try to reinstate the policy. (All she had to do was submit the new drivers license info into their system, not contact underwriting whatsoever) INSTEAD, she chose to attempt to rewrite the entire policy as if he was a new customer altogether (been insured w/ Statefarm since 2016) and it came back as ineligible because they stopped covering all new Kia policies last month. Weird that someone with 15 years experience didn’t know that but I digress. I called corporate and tell them all this info, lo and behold THEY were in the wrong and failed to do their jobs correctly resulting in a lapse in insurance coverage. If my boyfriend hadn’t have had me, he would have just accepted that and had a lapse in insurance coverage which would screw his rates for years substantially. Long story short had we just taken Sky’s word for it that he’s just randomly ineligible even though the Kia has been covered for 4 years and had I not called corporate, he would have a lapse in coverage that all insurance companies see when you apply for coverage, which effects your rates substantially. EDIT#2. The Agent called him off of her personal device that is not recorded, and complained about my google review, and told him he needs to start shopping for other policies because “there is nothing they can do”. I am now on the line with Statefarm corporate yet again, and they tell me the same thing they did yesterday. All the agents office had to do was submit his drivers license in their system. They are refusing to submit the drivers license and reinstate it. So now we are filing a complaint via escalations, and underwriting themselves will be reaching out to him to get his information and submit the reinstatement, since they are refusing to"
We responded:
"Lillian, As I have spoken with our Insured and advised him we did all that we absolutely could for him. Underwriting reached out to him directly and was unable to establish contact with him and mailed a letter out to advising that. We have all of our records for our efforts to assist our insured documented and time date stamped to show we did try to assist him and contacted him on multiple occasions. He responded to our very first attempt of contact and advised that he was aware of what was needed and would work on obtaining that as soon as possible. As you are not on this policy and as a previous State Farm Employee of another Agent you are made aware that we are given warning and letters are directly mailed to our insured to guarantee his knowledge of the situation and given a fair amount of time to complete what was being asked of him to ensure his insurance not lapse in coverage. I called my insured from my personal device as I was out on Medical Leave and after being made aware of the situation wanted to guarantee contact had been made by me to him to make sure other options were offered as we were past the dead line and he was made aware of that. We wish there was more we could do to assist him, but unfortunately State Farm only allows so much time to complete their requests that were sent to us and copied in the US Postal mail to our insured. I am sure he is grateful for you assistance, but as you are not on the policy and have not been with the office I feel like this judgement is unfair as we have insured him and other people within his household for years and not had any Customer Service issues. We hope he has found insurance and is taken care and all of his insurance needs are met. We thank him for his many years of business and are able to answer any further questions he has at the office. Please have him, our previous insured, give us a call anytime. - Felicia Gilbert State Farm Agency "
Scott Hames
September 17, 2024
5
out of
5
rating by Scott Hames
"Sky was very helpful in getting me signed up for a new automobile and homeowners insurance! Saved a ton of money by switching to State Farm! Overall, the process was very quick, and Sky answered all of my questions!"
We responded:
"Scott, Thank you so much for your five-star review! Your feedback is greatly appreciated. We are so glad we were able to save you money while providing you with excellent service for all of your auto insurance, home insurance, and financial service's needs. Welcome to our State Farm Family! - Felicia Gilbert State Farm Agent "
Chelsea
August 30, 2024
1
out of
5
rating by Chelsea
"THE ABSOLUTE WORST PLACE TO GO FOR INSURANCE! For one they never answer the phone and when they do they’re rude. She said my insurance policy would be 1110$ for the year and somehow broke that down to a monthly payment of 396$!!!! There are 12 months in a year which would actually make that 92.50! DO NOT GET SCAMMED!! 100/10 do not recommend. Ever."
We responded:
"Chelsea, Thank you for your feedback. I am sorry to hear that you are dissatisfied with the cost of your insurance as we currently insure your vehicle and have for months. With Felicia ( The Agent ) being out on medical leave, we have done our very best to assist everyone we can. We offer the absolute best service we can to all of our insureds and to the public when calling into the office. The quote you are referencing above is still pending in the system and we are more than willing to discuss it with you at any time. We look forward to speaking with you or Schea are your earliest convenience so we can clear this up and get your questions answered. Thank you for allowing us the opportunity to rectify this situation. - Felicia Gilbert State Farm Agency "
Shanae Cannon
August 23, 2024
5
out of
5
rating by Shanae Cannon
"Sky was very thorough and helpful with everything from start to finish. Found me a decent quote and set everything up with no problem! I would definitely refer her to anyone looking for a thoughtful, and so very professional agent!"
We responded:
"Shanae, thank you so much for the five star review! We are so thankful Sky was able to assist you with all of you insurance and financial service needs! She is a great asset to our team and are very thankful for her! We look forward to serving you for years to come, welcome to our State Farm Family! "
Auisha Mcshan
August 22, 2024
5
out of
5
rating by Auisha Mcshan
"Sky was very helpful and informative..appreciate her patience"
We responded:
"Thank you so much for your five star review. We are grateful to have Sky apart of our team and are thankful she was able to assist you with all of your insurance and financial needs. We look forward to serving you for many years to come! Welcome to our State Farm Family. - Felicia Gilbert "
Tami Mckendall
August 5, 2024
5
out of
5
rating by Tami Mckendall
"Felicia Gilbert is an Awesome, knowledgeable agent I would recommend her again and again. Very pleasant to speak with. She knows her business 👌🏽"
We responded:
"Tami, thank you so much for your five star review! We value your opinion and are very excited to be able to take care of dog all your insurance needs! Welcome to our State Farm Family! - Felicia Gilbert State Farm Agent "
shannon roustio
July 22, 2024
5
out of
5
rating by shannon roustio
"super sweet! answered all of my questions! lovely customer care service!!"
We responded:
"Shannon, Thank you so much for your Five Star Review! We are so happy you are satisfied with the customer service you received! We look forward to insuring you and your family for a long time. Welcome to our State Farm Family! - Felicia Gilbert State Farm "
Kizzy Rivera
July 17, 2024
5
out of
5
rating by Kizzy Rivera
"Sky was wonderful"
We responded:
"Thank you for your five star review! We're delighted that Sky made the quoting process hassle-free and easy for you. Your satisfaction is our top priority, and we're glad that Sky provided exceptional service. Being local and working with our community means a lot to us and we will continue to provide excellent service to you daily. Thank you for choosing us, and we look forward to serving you in the future. - Felicia Gilbert State Farm Agent "
Mohit S
July 2, 2024
1
out of
5
rating by Mohit S
"Takes too long to respond to email and they said I have towing included when I got my insurance when I need towing they took almost week to respond and said I have no towing included."
We responded:
"Mohith Kumar Surepalli, we are very sorry for your dissatisfaction. After reviewing your account I would like to just say you started your policy online with out the office’s assistance and selected all of your own coverages. We did reach out to you once the your Auto Policy issued to review your coverages and discounts and you stated that you were happy with the coverages and the price you selected and were quoted online. We are unfortunately unable to edit your policy, add, or take off any coverages without your consent. I would be more than happy to service your policy and add towing should you wish to add this to your current auto policy. Please call the office at your convenience should you need assistance with anything. We are grateful for your business and work hard to make sure you are taken care of. I apologize about the late response, email is not the fastest method to reach us so we please urge you to call us for immediate assistance. I look forward to working with you to earn a five star rating in time . Thank you for being a valued customer. - Felicia Gilbert State Farm Insurance "
L Rhoden
June 6, 2024
5
out of
5
rating by L Rhoden
"My experience was wonderful with Sky Bunch, Sky was very pleasant, professional, and patient. Initially I wasn't able to get started, but she patiently waited and gave courtesy texts without pressure. I appreciate my quote and glad to do business wih her and State Farm."
We responded:
"Thank you for sharing your wonderful experience with Sky Bunch! We're glad that Sky was pleasant, professional, and patient with you. We appreciate your business with her and State Farm. Welcome to our State Farm Family. Do not hesitate to reach out to us if you need any further assistance with your Auto Insurance or Finacial Service needs. - Felicia Gilbert State Farm Agent "
Sharon Pittman johnson
May 28, 2024
5
out of
5
rating by Sharon Pittman johnson
"She was very patient with me and hospitality"
We responded:
"Sharon, thank you so much for your five-star review! We appreciate your feedback and look forward to serving your auto & home insurance needs for many years to come. - Felicia Gilbert State Farm Agent "
Justin Couve
May 6, 2024
5
out of
5
rating by Justin Couve
"Absolutely Amazing! Cut my rates in half!"
We responded:
"Justin! We are so happy we were able to help you save money and get you the best auto insurance coverage that fit your budget! Should you need anything at all please let us know! - Felicia Gilbert State Farm Agent"
Sarah Golab
May 1, 2024
5
out of
5
rating by Sarah Golab
"I always held off on calling for quotes cause I didn't want to deal with the hassle of talking and dealing with reps. Now I wish I would have done it earlier. Sky made it so easy. She was polite, had a great attitude, and took her time to explain everything, even if I asked the same thing twice. I was never lost about anything. Sky was very patient with me when trying to obtain information and with any questions I had. The whole process was simple. I'm saving mo ey and I'm back to a great insurance company. I can't wait to work with my local reps."
We responded:
"Thank you for your five star review! We're delighted that Sky made the quoting process hassle-free and easy for you. Sky's polite attitude, patience, and thorough explanations were greatly appreciated. Your satisfaction is our top priority, and we're glad that Sky provided exceptional service. We're happy that you're now saving money with our great insurance company. Being local and working with our community means a lot to us and we will continue to provide excellent service to you daily. Thank you for choosing us, and we look forward to serving you in the future. - Felicia Gilbert State Farm Agent "
Kenneth Buecker
April 30, 2024
5
out of
5
rating by Kenneth Buecker
"Miranda helped me switch my policy from another company. She made sure the process was smooth and save me over $200 a month!"
We responded:
"Kenneth, Thank you for your positive feedback! I'm glad to hear that Miranda provided excellent assistance in switching your policy and that she was able to save you over $200 a month. We strive to make the process as smooth as possible for our insureds. If you need anything do not hesitate to reach out to us here at the office! - Felicia Gilbert State Farm Agent "
Tina Kirkpatrick
April 23, 2024
5
out of
5
rating by Tina Kirkpatrick
"Miranda is a pleasure speaking with and she got me all set up with insurance. Thank you!"
We responded:
"Tina, welcome back to the office!! We are so glad we were able to assist you with all of your auto & home insurance needs. Please do not hesitate to reach out to us if you have any questions or concerns. - Felicia Gilbert State Farm Agent"
Kenny Karpowecz
April 22, 2024
5
out of
5
rating by Kenny Karpowecz
"This was the easiest transfer of my insurance ever. Very fast and saved me over $130 a month, with lower deductible also . I would highly recommend and make sure you ask for Miranda...."
We responded:
"Kenny, Thank you for sharing your experience with us! We're delighted to hear that the transfer of your insurance was the easiest you've ever had. It's great to know that Miranda was able to provide a fast and seamless process, resulting in significant savings of over $130 a month and a lower deductible for you. We appreciate your recommendation, and if there's anything else we can assist you with, please don't hesitate to let us know. - Felicia Gilbert State Farm Agent "
Jaz Jonae
March 13, 2024
5
out of
5
rating by Jaz Jonae
"If you need any insurance coverage I recommend Felicia Gilbert! Answered any questions and concerns I’ve had."
We responded:
"Jaz, thank you for your five-star review! Your feedback is much appreciated. We value your business and look forward to serving your auto insurance and financial services needs for years to come! - Felicia Gilbert State Farm Agent "
Meghan Becker
March 4, 2024
5
out of
5
rating by Meghan Becker
"AMAZING!! Simply amazing office team. Felicia and Miranda helped me save thousands switching companies. No one likes change, but they handled every challenge with grace and steadfastness! Highly recommend"
We responded:
"Meghan, Thank you for sharing your wonderful experience with us! We are delighted to hear that our office team, led by Felicia and Miranda, provided an outstanding level of service. They were instrumental in helping you save a significant amount of money when you switched companies. We understand that change can be challenging, but Felicia and Miranda handled every obstacle with grace and unwavering determination. We sincerely appreciate your recommendation and look forward to delivering exceptional service to you again in the future. - Felicia Gilbert State Farm Agent "
Dave Etter
March 2, 2024
5
out of
5
rating by Dave Etter
"Felicia is very friendly and always makes my life easier. I would recommend her to everyone. Her first question is always about how I am doing. I feel lucky to have her."
We responded:
"Dave, we are so lucky to have you apart of our State Farm Family. Thank you for your feedback and five star review. We are grateful to serve all of your insurance and financial service needs. Please do not hesitate to reach out should you need anything at all. Felicia Gilbert State Farm Agent "
ikkik neal
March 1, 2024
5
out of
5
rating by ikkik neal
"Great service, on time , very patient and egar to answer all my questions. Will spread the word....you are definitely a great asset to State Farm."
We responded:
"Marcus, Thank you for your kind words! We are pleased to hear that you received great service from us, with punctuality and patience in answering all your questions. We truly appreciate your support in spreading the word and being a valued asset to State Farm. Welcome to our State Farm Family! - Mirada @ Felicia Gilbert State Farm Agency"
Rachel Dalton
March 1, 2024
5
out of
5
rating by Rachel Dalton
"I’ve had nothing but great experiences every time I’ve communicated with this office. Miranda was super helpful and wrote up multiple quotes for me to chose between when deciding on auto insurance. If you need a new State Farm agent, definitely call these people!"
We responded:
"Rachel, We appreciate your fantastic feedback! It's wonderful to hear that every interaction with our office has been a positive one. Miranda went above and beyond by offering multiple quotes to help you make an informed decision on your auto insurance. Thank you for recommending us as a reliable choice for those seeking auto insurance. We are excited to be your new State Farm Agency! - Felicia Gilbert State Farm Agent"
Josie Noud
February 27, 2024
5
out of
5
rating by Josie Noud
"Met with Felicia yesterday. I have never had this wonderful of an experience with an insurance agent-kind, knowledgeable, shows she cares for her clients. I could go on and on. Yes, Felicia Gilbert is the State Farm agent to have. Thank you Felicia!!!"
We responded:
"Josie, thank you so much for your kind words. I appreciate them so much! I am so thankful for your five star review. Being able to serve your insurance and financial service needs is our top priority. I look forward to doing business with you for many years to come. - Felicia Gilbert State Farm Agent "
Kaitlin Geaschel
February 27, 2024
5
out of
5
rating by Kaitlin Geaschel
"They are always willing to help sky Felicia and all the other girls are amazing 👏 keep it up guys your awesome"
We responded:
"Kaitlin, thank you so much! Your feedback is very helpful. If you need anything at all do not hesitate to reach out to the office and we will assist you in every way possible. Thank you for being apart of our State Farm Family! - Felicia Gilbert State Farm Agent "