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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sonja Hulsey

March 13, 2026

5  out of  5
rating by Sonja Hulsey
"Heaven was great!!! She was very knowledgeable and answered all me questions. I will recommend her to everyone!!!"
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Madeline Sheridan

March 11, 2026

5  out of  5
rating by Madeline Sheridan
"Heaven has been so attentive and helpful! She was able to find me multiple discounts for my car insurance. Highly recommend!"
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Dana McAllister

March 10, 2026

5  out of  5
rating by Dana McAllister
"Heaven was great. She understood my income limitations and got me the best coverage possible within those constraints."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Heaven was able to find the best coverage for you while keeping your budget in mind. We truly appreciate your feedback and look forward to continuing to assist you! Welcome to our State Farm Family! "
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John Bargiel

March 3, 2026

5  out of  5
rating by John Bargiel
"Felicia took the time to explain the pros and cons on many facets for our auto and home policy."
We responded:
"Thank you so much for your kind words! I am glad we were able to take the time to thoroughly explain the pros and cons of your auto and home policies. Providing clear and helpful information is very important to me. I truly appreciate your trust and your 5-star review! If you ever have any more questions, we're here to help. So grateful to have you apart of our State Farm Family."
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Kaylin Taylor

February 26, 2026

5  out of  5
rating by Kaylin Taylor
"I have been working with Felicia for several years now and have consistently had an amazing experience. She is incredibly knowledgeable and intelligent, as well as patient, kind, and professional. She takes her time with her clients to understand their needs and makes sure they receive the best coverage for their situation. She is great at explaining complex systems and makes sure you are comfortable with the policies and rates. She is a gem and genuinely good person. I would highly recommend working with her."
We responded:
"Thank you so much for your heartfelt and detailed review! We're thrilled to hear that Felicia has consistently provided you with exceptional service over the years. Her dedication to understanding clients' needs and ensuring they feel confident and comfortable truly sets her apart. We appreciate your high recommendation and look forward to continuing to support you in the future! Always happy to have you apart of our State Farm Family! "
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Amy Langley

February 25, 2026

5  out of  5
rating by Amy Langley
"One of the best experiences I have had with someone over the phone Mrs Heaven was so kind and sweet to to talk to"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Mrs. Heaven made your experience so positive with her kindness and warmth. We truly appreciate your kind words and look forward to assisting you again in the future!"
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Brittany Smith

February 23, 2026

5  out of  5
rating by Brittany Smith
"We went to this office today on a hope and a prayer regarding my father-in-law’s death and insurance. Miranda was an absolute angel to us. She helped us make the right calls to an entirely different sector, stayed with us during the call, assisted us with the right prompts we needed and the information requested. She went above and beyond for us in more than ways than any agent typically would. We aren’t State Farm clients, but if they are like Miranda, we might consider it!"
We responded:
"Thank you so much for your heartfelt review! We're truly touched by your kind words about Miranda. She always strives to provide compassionate and thorough support, especially during difficult times like these. We're glad she could guide you and make the process a little easier. While we're honored by your consideration of State Farm, we're most grateful to have been able to assist you when you needed it most. Please don't hesitate to reach out if you need anything else. Wishing you and your family comfort and peace during this unimaginable time. "
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Tyler lewis

February 23, 2026

5  out of  5
rating by Tyler lewis
"Heaven has been great to work with."
We responded:
"Thank you for your five star review. We are grateful to assist you with all of your insurance and financial services needs. Please do not hesitate to reach out to us should you need anything. Welcome to our State Farm Family! "
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Crescent Park D1

February 18, 2026

5  out of  5
rating by Crescent Park D1
"Heaven was very nice and helpful on the phone"
We responded:
"Thank you so much for your kind words! We're glad to hear that Heaven was nice and helpful on the phone. We appreciate your feedback and look forward to assisting you again! Please reach out to the office if you need anything! Welcome to our State Farm Family. - Felicia Gilbert State Farm Agent "
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Carrie Calhoun

February 14, 2026

5  out of  5
rating by Carrie Calhoun
"Very pleasant and easy to work with and Heaven was so amazing."
We responded:
"Thank you so much for your kind words! We’re delighted to hear that you found our team pleasant and easy to work with. Heaven will be thrilled to hear your compliment! We truly appreciate your trust in us for your accident and vehicle insurance needs. Please don’t hesitate to reach out if you need anything else—we’re here to help! "
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Cara Paoli

February 12, 2026

5  out of  5
rating by Cara Paoli
"Polite, professional, and saved me a ton of money!!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with us. Your support means a lot, and we look forward to serving you again soon! Welcome to our State Farm Family! "
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Kimberly Wyatt

February 10, 2026

5  out of  5
rating by Kimberly Wyatt
"Agent/ assistant - Heaven , Very Helpful *Reasonable pricing * Timely *Friendly *"
We responded:
"Thank you so much for your five star review! We are pleased to hear that Heaven was helpful in making sure your insurance needs were taken care of. Welcome to our State Farm Family! "
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Charles Walker

January 30, 2026

5  out of  5
rating by Charles Walker
"It was great working with the agent things went great an she was very informative thank you again"
We responded:
"Thank you so much for your kind feedback! We're glad to hear that your experience was great and that our agent was able to provide helpful information. We appreciate your support and look forward to assisting you again in the future! Welcome to our State Farm Family! - Felicia Gilbert State Farm Agent "
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Justin Allen

January 28, 2026

5  out of  5
rating by Justin Allen
"Heaven Hernia She is the best, everything was perfect from the moment I picked up the phone. Great customer service and awesome stories Thanks battle buddy- Brother Allen Ps. She’ll explain the names there top secret lol"
We responded:
"Hi Brother Allen, Thank you so much for your kind words! We're thrilled to hear that you had a great experience from the very first call. It means a lot to us that our customer service and stories made such a positive impression. And yes, those names are definitely top secret — glad you enjoyed the little mystery! Thanks again for your support, battle buddy. We look forward to serving you again! Welcome to our State Farm Family! -Felicia Gilbert State Farm Agent "
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Zeeshan Ahmed

January 20, 2026

5  out of  5
rating by Zeeshan Ahmed
"What I experienced today with State Farm was excellent service. The agent was very knowledgeable and explained everything clearly, from beginning to end. I am extremely satisfied with the service and found it to be much better and quicker than expected. I requested coverage and quote pricing in the morning and received the pricing immediately. The customer service was outstanding and the agent took the time to assist me and completed everything within the timeframe given. I truly appreciate the prompt and professional support. Thank you."
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Miranda provided you with knowledgeable, clear, and prompt service. It's great to know that your experience exceeded your expectations and that we could assist you quickly and professionally. We truly appreciate your kind words and look forward to serving you again in the future! Welcome to our State Farm Family! "
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Jacob Reynolds

January 16, 2026

5  out of  5
rating by Jacob Reynolds
"Heaven Hearne went above and beyond to ensure that our policies were the best price and best coverage! I would definitely recommend her for your insurance needs!"
We responded:
"Thank you for your fantastic review! We're so glad to hear that Heaven went above and beyond to find you the best coverage at the best price. Your recommendation means a lot to us, and we're here anytime you need assistance with your insurance needs! Welcome to our State Farm Family! "
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Lesa Nolan

January 15, 2026

5  out of  5
rating by Lesa Nolan
"Felicia, thanks for all your help with going over our homeowner policy for renewal. We have been lucky to have you as our state farm agent for the past 5 years or more. You're such a big help when we need you for insurance questions!! XX"
We responded:
"Lesa, Thank you so much for your five star review. Your feedback is greatly appreciated. We are grateful to have you as a loyal customer. Contact us at the office if you need anything at all! - Felicia Gilbert State Farm Agent "
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quinetra bellmon

January 15, 2026

5  out of  5
rating by quinetra bellmon
"No one likes when they have to call their insurance company for anything, but I love speaking with anyone in Felicia Gilbert‘s office because they’re always so nice and willing to help"
We responded:
"Thank you so much for your kind words and five-star rating! We're thrilled to hear that Felicia Gilbert and her team have made your experience with insurance calls pleasant and helpful. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need anything else with your vehicle or renter's insurance, we're here to help!"
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Debbie Price

January 13, 2026

5  out of  5
rating by Debbie Price
"Felicia was very friendly and professional Answered all questions and saved me money on my car insurance . That's how you keep a customer."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Felicia provided friendly and professional service while helping you save on your car insurance. We truly appreciate your trust and look forward to continuing to serve you! Welcome to our State Farm Family!"
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Joe Chinchock

January 6, 2026

5  out of  5
rating by Joe Chinchock
"Very informative staff and quick to respond customer service. Felicia and staff have always answered any questions i may have had regarding my insurance account and have always tried too help with any problems. I appreciate their time and expertise. Recommend them highly"
We responded:
"Thank you so much for your kind words and the 5-star review! We’re thrilled to hear that Felicia and our team have been informative and responsive to your needs. Providing excellent customer service and support is very important to us, and we’re glad to know you appreciate our efforts. Your recommendation means a lot, and we’re always here to help with any questions or concerns you may have in the future!"
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kathy simmering

January 4, 2026

5  out of  5
rating by kathy simmering
"Thank you .You help me out so much. very lkind..well spoken ."
We responded:
"Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again in the future! "
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Angie Merten

December 31, 2025

5  out of  5
rating by Angie Merten
"Felecia’s and her staff are amazing. They are always friendly and responsive I highly recommend them for your insurance needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you for being apart of our State Farm Family! - Felicia Gilbert State Farm Agent "
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Paula Loyd

December 30, 2025

5  out of  5
rating by Paula Loyd
"I am so thankful for Felicia. Her and her office helped me with a thanksgiving dinner. Not only that but I was sick and she was so kind and brought it to my house. She really cares about people."
We responded:
"Thank you so much for your kind words and five-star review! Felicia and our entire team truly care about our clients, and we’re glad we could support you during a difficult time. It was our pleasure to help, and we’re always here to assist you with your insurance needs. Wishing you good health and all the best!"
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John Nolan

December 22, 2025

5  out of  5
rating by John Nolan
"Outstanding service"
We responded:
"Thank you for your outstanding 5-star review! We're glad to hear you had a great experience with our vehicle insurance services. If you ever need any further assistance or have questions, feel free to reach out. We're here to help!"
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william west

December 19, 2025

5  out of  5
rating by william west
"Great experience friendly and helped me find the perfect insurance"
We responded:
"Thank you for your kind words! We're delighted to hear you had a great experience and that we could help you find the perfect insurance. You being properly protected is important to us, and we're here anytime you need assistance in the future! "